Are you passionate about marine conservation and guest experience? Do you thrive in a dynamic environment where no two days are the same? Join us at the Beluga Whale Sanctuary, part of the SEA LIFE Trust, as an Operations Support Assistant and help deliver world-class guest care while supporting the daily operations of this unique attraction.

About the Role

As an Operations Support Assistant, you’ll play a key role in ensuring a seamless visitor experience, maintaining high standards of health and safety and supporting both admissions and retail operations. You’ll also assist with travel logistics, procurement and administrative tasks to keep everything running smoothly.

Your Key Responsibilities

• Deliver exceptional guest experiences and contribute to revenue targets through ticket and retail sales.
• Oversee daily operations, including admissions, retail and tour activities.
• Maintain first aid supplies and ensure health & safety standards are upheld.
• Handle payment management processes, including daily reconciliation and compliance monitoring.
• Support and manage the admissions team, including training and performance reviews.
• Assist with procurement of cleaning and operational supplies, ensuring cost-effectiveness.
• Play a role in improving operational efficiencies and implementing guest service initiatives.

• Experience in operations, guest services, or retail (preferably in a visitor attraction or hospitality setting).
• A proactive and problem-solving mindset with great organizational skills.
• Strong communication and leadership abilities.
• The ability to multitask and remain calm under pressure.
• A valid driving license is required.

Alongside working with a supportive, hard-working, and fun team, you’ll also receive:

• Merlin Magic Pass: Free tickets to all our attractions worldwide for you, your family, and friends annually.
• Enjoy the Ride Pass – giving you and 5 others a Merlin Annual Pass (Gold edition).
• Discounted rates at Merlin hotels globally.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.