Merlin Entertainments

Operations Support Assistant

Location Name Beluga Whale Sanctuary
Job Locations IS-Southern Peninsula (Suðurnes)-Vestmannaeyjabar
Job ID
2025-7954
Employment Type
Variable
Offer/Contract Type
No End Date
Location (Country-Region-City)
IS-Southern Peninsula (Suðurnes)-Vestmannaeyjabar

What you'll bring to the team

Are you passionate about marine conservation and guest experience? Do you thrive in a dynamic environment where no two days are the same? Join us at the Beluga Whale Sanctuary, part of the SEA LIFE Trust, as an Operations Support Assistant and help deliver world-class guest care while supporting the daily operations of this unique attraction.

About the Role

As an Operations Support Assistant, you’ll play a key role in ensuring a seamless visitor experience, maintaining high standards of health and safety and supporting both admissions and retail operations. You’ll also assist with travel logistics, procurement and administrative tasks to keep everything running smoothly.

Your Key Responsibilities

  • Deliver exceptional guest experiences and contribute to revenue targets through ticket and retail sales.
  • Oversee daily operations, including admissions, retail and tour activities.
  • Maintain first aid supplies and ensure health & safety standards are upheld.
  • Handle payment management processes, including daily reconciliation and compliance monitoring.
  • Support and manage the admissions team, including training and performance reviews.
  • Assist with procurement of cleaning and operational supplies, ensuring cost-effectiveness.
  • Play a role in improving operational efficiencies and implementing guest service initiatives.

Qualifications & Experience

  • Experience in operations, guest services, or retail (preferably in a visitor attraction or hospitality setting).
  • A proactive and problem-solving mindset with great organizational skills.
  • Strong communication and leadership abilities.
  • The ability to multitask and remain calm under pressure.
  • A valid driving license is required.

Benefits

Alongside working with a supportive, hard-working, and fun team, you’ll also receive:

  • Merlin Magic Pass: Free tickets to all our attractions worldwide for you, your family, and friends annually.
  • Enjoy the Ride Pass – giving you and 5 others a Merlin Annual Pass (Gold edition).
  • Discounted rates at Merlin hotels globally.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

ISK kr454,967/Mo.

Sea Life Trust Message

SEA LIFE Trust Message:Merlin Entertainments provides HR services for the SEA LIFE Trust and as part of this,all employees adhere to all Merlin Entertainments policies. Please be aware that you may receive correspondence from Merlin Entertainments regarding SEA LIFE Trust vacancies.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed