Do you want to change the world for whales?

After a lifetime spent performing, our beluga whales, Little Grey and Little White, now live in our sanctuary, learning what it means to be a whale again. Every guest who visits sees that journey firsthand and the person leading our day-to-day operations plays a huge part in bringing it to life. We're looking for an Operations Supervisor who cares as much about that mission as they do about running a tight, well-organised site.

You'll take charge of front-of-house operations: admissions, guided tours, retail, and the overall visitor experience. You'll coach and support our admissions team, handle complaints with care, and look for ways to keep improving our site and the experience visitors have here. Alongside that, you'll manage financial administration (purchase orders, reconciliations, petty cash), keep the office running smoothly, and act as our Health & Safety Champion, maintaining risk assessments and leading our annual safety plan.

This is a hands-on leadership role. You'll report to the General Manager and sit on the sanctuary's Leadership team, working closely with our Curator and Marketing & Fundraising Executive to help visitors understand and support the whales' retirement.

This role is full-time and includes working a regular, fair share of weekends and bank holidays as required as well as providing emergency call out cover on a roster basis.

When applying for positions at the Beluga Whale Sanctuary, please be aware that obtaining a work permit and residence permit can take approximately 8 to 10 months for first-time applicants. This duration may vary based on individual circumstances and the completeness of your application.

• Experience leading visitor operations in an attraction, zoo, aquarium, or tourism setting
• A track record managing teams and delivering great customer service
• Comfort with financial admin and Health & Safety systems
• Strong organisational and communication skills, and the ability to juggle competing priorities

Nice to have:

• Experience with Bokun booking systems
• First Aid qualification
• Icelandic language skills

Alongside working with a supportive, hard-working and fun team, you’ll also receive:

• Merlin Magic Pass: Free tickets to all our attractions worldwide for you, your family, and friends annually
• Enjoy the Ride Pass – giving you and 5 others a Merlin Annual Pass (Gold edition)
• Visa/relocation support if needed
• Discounted rates at Merlin hotels globally